For your convenience, our most common customer questions are answered right here.

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Q:What is a VPN?


VPN stands for Virtual Private Network which allows you to create an encrypted tunnel between your PC, laptop or phone and a VPN server. This will allow you to:

  • Conceal your “real” IP address (your IP will appear as that of the VPN server instead to websites and services).
  • Conceal your internet activity from your ISP (and anyone other body who may be watching)

Benefits of a VPN:

  • Circumventing censorship (be it imposed by a government, school or a business)
  • Allows you to watch geo-restricted streaming services such as Netflix, Youtube, Apple TV, Hulu and BBC iPlayer from abroad
  • Protect yourself when using open Wi-Fi connections
  • Evade blanket government surveillance
  • Protect yourself when download torrents.

Q: Is my data secure when using a VPN?

A: The data transfered between you and your VPN server is encrypted which in the main is very secure. There are VPN providers who keep logs of your data, while some others claim not to, which could be an important consideration if privacy is you main aim. It’s almost always more secure to use a VPN than not to use one.

Q: Does using a VPN slow my internet?

A: In most cases using a VPN will marginally slow your internet, although this differs great between providers and a number of other factors. If in doubt check out our speed tests of every provider in their individual reviews.

Q: How easy is it to set up a VPN?

A: Most VPN providers have custom software which make setting up as easy as downloading and opening the software, with all the settings configured automatically. Other providers use a generic software which requires a litle more knowledge and patience to set up.

Q: What are the disadvantages?

A: As mentioned above there can be a small speed penalty. Using a VPN is legal in most countries in the world , only the most restrictive regimes have banned them e.g. Iran. China has not banned VPN use but actively tries to block VPNs, so this isn’t really an issue. The issue with providers who keep logs may be a concern for some as they could be compelled to hand over to the authorities. If this is a concern for you, you should try a logless provider.

Q: So which VPN provider should I choose?

A: Choosing a VPN is made easier by knowing what you want to use it for as some VPNs are more suited to some activities than others. That is where comes in. We have compiled Best VPN lists that give you lists of the best vpn for each use. If in doubt, just ask us via our contact page.